RelayHelp desk & support ticket system
Answer email, portal and website requests from one shared inbox, reply faster with AI and never miss an SLA. Self-hosted PHP — one payment, unlimited agents, no per-agent fees.
- One inbox for email, your customer portal and a website widget
- AI drafts replies in seconds, on your own key
- Unlimited agents — no per-agent fees, ever
- Admin
- admin@example.com / admin123
- Agent
- agent@example.com / agent123
- Customer
- john@example.com / customer123
- One payment, no subscription
- Full, unencrypted source code
- Runs on shared hosting
- 14-day refund policy
Made for teams like yours
Small support teams
Two to twenty people answering customers from a shared Gmail or Outlook inbox — and losing track of who replied.
Online shops
Order questions, returns and delivery problems in one place, with saved replies for the questions you get every day.
Agencies & freelancers
Install it for clients as a branded support desk on their own hosting — no monthly bill to pass on.
Schools & IT departments
Internal help requests with departments, priorities and SLA targets, on your own server.
See it in action
Real screens from the demo. It plays on its own — or pick a feature.
Pay once instead of every month.
An example: a typical cloud help desk at $15 per agent per month, for a team of 5, over 3 years. Prices vary by provider; the difference rarely does.
No add-ons, no upgrades to unlock
Shared inbox
Every request in one list, sorted by what needs an answer first, with smart views, filters and bulk actions.
Email to ticket
Connect any IMAP mailbox. New emails open tickets and replies thread into the right conversation — no PHP IMAP extension needed.
AI assist
Draft, improve, translate and summarise with your own OpenAI, Gemini or compatible key. Off by default; an agent always sends.
SLA & alerts
First-response and resolution targets per priority, overdue chips in the inbox and email alerts when a target is missed.
Help center & widget
A public help center with search and votes, plus a one-line website widget that suggests articles before a ticket is sent.
Reports
Response and resolution times, satisfaction, an agent report and CSV or PDF export.
What you get
- Full, unencrypted PHP source
- Web installer
- Demo data
- HTML documentation
- English and Spanish
Requirements
- PHP 8.0 – 8.3 with PDO MySQL, GD, fileinfo, mbstring
- MySQL 5.7+ or MariaDB 10.4+
- Apache or Nginx — shared hosting is fine
- Runs locally on XAMPP, MAMP or Laragon
Everything in the box
Tickets
- Shared inbox with smart views
- Sorting, filters and bulk actions
- Priorities, tags and custom fields
- Internal notes and attachments
- Merge tickets, collision warning
- Formatting with live preview
Channels
- Email to ticket (IMAP)
- Customer portal
- Website widget
- Guest tickets with private links
- Agent-created tickets
- Automatic first reply
Automation
- Macros and saved replies
- Departments with round-robin
- SLA targets and alerts
- Scheduled tasks with web cron
- Email notifications
- Notification bell
AI assist
- Draft a reply from help articles
- Improve, friendlier, formal, shorter
- Summarise a ticket
- Translate messages and replies
- OpenAI, Gemini or any compatible API
- Off by default, nothing auto-sent
Help center
- Public help center
- Categories and search
- Article suggestions while typing
- “Was this helpful?” votes
- Formatting and preview
- Embedded in the widget
Reports
- Insights dashboard
- Agent performance report
- Department and category breakdown
- Customer satisfaction (CSAT)
- CSV and PDF export
- Audit log
Admin & security
- Admin and agent roles
- Two-factor authentication
- GDPR export and erase
- Data retention
- Backups and health check
- Web installer and upgrades
Design
- Clean, modern interface
- Light and dark mode
- Your logo, colour and app icon
- Installable app (PWA)
- Mobile friendly everywhere
- English & Spanish, add more
Look around before you buy
Click a screen to open it full size.
The facts, for you or your developer
- Built with
- PHP 8 and MySQL — no framework, no Composer, no Node.js, no build step
- PHP
- 8.0, 8.1, 8.2 or 8.3 with PDO MySQL, GD, fileinfo and mbstring
- Database
- MySQL 5.7+ or MariaDB 10.4+
- Hosting
- Shared hosting, VPS, or locally with XAMPP, MAMP or Laragon
- Incoming via IMAP (no PHP IMAP extension needed), outgoing via SMTP
- AI
- Optional — OpenAI, Google Gemini or any OpenAI-compatible API, on your own key
- Languages
- English and Spanish included; add more from one file
- Devices
- Any modern browser, desktop or phone; installable as an app (PWA)
- Source code
- Full and unencrypted
- Updates & support
- Free 1.x updates · 6 months of support
Who can do what
Everything agents can do, plus settings, users, departments, SLAs, email, AI, the widget, reports and system tools.
Works the inbox: replies, notes, macros, assignment, merging and the help center, within their departments.
Opens and follows their own tickets in the portal, rates the answers, and reads the help center. No account needed for guest tickets.
Up and running the same day
- 1
Get the download
Paddle confirms your payment and the download link arrives by email.
- 2
Install in minutes
Upload it to your hosting and open the web installer. It checks your server and sets everything up.
- 3
Get help if you need it
Six months of support for installation questions and bugs, straight from the developer.
Amir Iqbal
Full-Stack Web & Mobile Developer. I build Relay myself and answer support myself, so the person who wrote the code is the one who helps you.
Read client reviews- Total orders
- 1.5k
- Average rating
- 5.0
- Reviews
- 1.2k
- On Fiverr
- 11 yrs
Changelog
Last updated October 19, 2026.
- v1.0October 19, 2026
- First release: shared inbox, email to ticket, customer portal and website widget
- AI assist, SLA targets, help center, macros and reports
Common questions
Does it run on shared hosting?
Yes. It is plain PHP 8 and MySQL with no framework, no Composer and no build step. Upload it and run the web installer.
Is AI required?
No. AI assist is optional and off by default. If you turn it on, it uses your own key, and nothing reaches a customer until an agent clicks send.
Are there per-agent fees?
No. You buy it once and host it yourself, with unlimited agents, customers and tickets.
What does the licence allow?
One licence covers one installation, with the full source code to change as you like. See the licence and the refund policy for details.
Ready to try Relay?
Open the demo now, or get it today.
