Every product has a live demo you can try fully before buying, so you know what you are getting. If something still goes wrong, this is how refunds work for software bought directly on this site.
14-day refund
You can ask for a full refund within 14 days of purchase if:
- the software does not work as described on its product page, and I cannot fix it within a reasonable time;
- it will not install on a server that meets the listed requirements, and I cannot help you get it running;
- you were charged twice or by mistake.
When a refund is not given
- You changed your mind after downloading, or no longer need it.
- Your server does not meet the requirements listed on the product page.
- You expected a feature that the product page does not describe.
These are not hard lines: if your situation is unusual, write to me and I will look at it fairly.
How to ask
Send a message through the contact page with your order number (it is in the receipt email from Paddle) and a short description of the problem. I reply within two working days.
Approved refunds are made by Paddle, our payment provider, to your original payment method. Depending on your bank, it can take 5–10 working days to appear. After a refund, the licence ends and the software must be removed.
Purchases on CodeCanyon
Items bought on CodeCanyon followEnvato's refund policy.